When someone asks whether GoTenix can take over a screen
Remote control and everything else on one device in GoTenix
Open a client's computer from the device roster in one click with Splashtop Business, and use GoTenix's live terminal, scripts and Files tab from the same device page.
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How to do it
Enter your Splashtop team owner email under Integrations > Remote Access > Splashtop.
That is the email for the owner of your own Splashtop Business team, not a device login. There is no password to paste and no API key to generate.
Enter your Splashtop team owner email under Integrations > Remote Access > Splashtop. Let the agent report the streamer.
The agent reads Splashtop's own registry key on the device at each check-in, including the device's Splashtop identifier. A device then shows whether Splashtop is installed and whether it is on your team, without anyone going to look.
Go to RMM > Devices and find the Control column.
A device that is on your own Splashtop team shows its mark there once the agent has reported its Splashtop identifier. Your team counts as yours when the team owner's email domain is one you have documented for your own company. Click the mark to open that exact device in your own signed-in Splashtop Business app on your computer. There is no console and nothing to pick from a list. Each launch click is written to the audit log with who clicked and when, and it needs edit access to RMM.
Read what the Control column says.
The mark's label reads "managed by us. Click to connect." when the device is on your team, and "installed, but not on your team." when it is not. A device with no Splashtop reads "Not covered".
Do the rest from the same device page.
Open a device from the roster for a live terminal, which is PowerShell or CMD on Windows, for people you grant it to and, when MFA is enforced, a fresh sign-in check. Saved scripts run on enrolled devices through the signed execution plane, and the device page also has its Inventory of hardware, software and local accounts, its Alerts, its Policy and its patching. The Files tab browses the device's filesystem and downloads or uploads files, and it stays hidden until an operator grants it. Approving a device is what turns on remote control, script runs and the terminal for it, and each one can be switched off on that one device's page.
Ask Elise to look first.
Report: "Diagnose the front desk laptop and tell me what looks wrong" reads its recent errors and health issues and suggests next steps, and it never runs anything on the computer. Find: "List the devices for Acme Dental" returns each device's name, type, OS, last seen and online status. Add up: "Show RMM health for every client over the last 7 days" returns offline devices, patch compliance, pending reboots and open alerts for each client.
The pages behind each click
What you will have
- One click from the RMM device roster's Control column into your own Splashtop Business app, for devices on your Splashtop team.
- A live terminal, saved scripts and a Files tab on the same device page, for the people you grant them to.
- Every launch from the roster is recorded in the audit log: who clicked and when.
- Elise can diagnose a device before you connect, so you arrive knowing what to look at.
Why it works this way: Remote control and everything else on one device in GoTenix
GoTenix has no built-in screen-sharing viewer. What is built in is the live terminal, scripts, the Files tab, inventory, patching and a one-click launch into Splashtop Business.
The Splashtop Business integration stores no Splashtop password and no API key. The portal keeps your team owner email and each device's Splashtop ID, and the agent reads Splashtop's own registry key on the device.
Put the Splashtop Business streamer on the same computers as the GoTenix agent, and the roster shows which ones are covered.
If it did not work: Remote control and everything else on one device in GoTenix
- Control column reads "Not covered"? Splashtop is not reporting from that device yet, so install the Splashtop Business streamer on it and let the agent check in.
- Control column says installed, but not on your team? The device reports which Splashtop team owns it, and the portal compares that owner's email domain with the domains documented for your own company, so check that the team owner on that device uses a documented domain and that it is a team-deployed (commercial) Splashtop install.
- Looking for a screen-sharing viewer inside GoTenix? There is not one, and no setting turns one on. The Control mark opens Splashtop's own app on your own Splashtop account.
- Need to see a machine that runs no screen tool? Install one on that machine first, because GoTenix cannot open a session where nothing is listening.
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