What Splashtop gives you in one click
Save one email and each Windows device on your Splashtop team that has reported in gets a Control mark on the device list that opens a Splashtop Business session straight to that machine, with each launch recorded.
Remote Access, on Integrations > All
Splashtop is the Remote Access card on this page. Its one setting is the Splashtop team owner email, the address that owns your Splashtop Business team. GoTenix stores no Splashtop password and no Splashtop API key, and saving the email writes it down without testing anything against Splashtop. The badge tells you where it stands. Not Configured means nothing has been saved yet. Disconnected means it was saved and then someone turned it off: the saved email is still there but not in use, which is what this card shows. Configured means it is saved and on. Once it is on, the agent on each device starts reading that device's own Splashtop entry. From it GoTenix learns whether Splashtop is installed, who owns the team, whether the device is online, and the device's Splashtop ID.
Browse
On this page
Why it works this way: What Splashtop gives you in one click
The payoff is on RMM > Devices. A device your team manages shows a Splashtop mark in the Control column once the agent has captured that device's Splashtop ID, and the mark stays dimmed until then. Click it and the Splashtop Business app on your computer opens straight to that machine. A green dot on the mark means the device is online.
The read is a Windows registry read done by the device agent, so the one-click launch needs the Windows agent on the device. A device counts as managed by your team when Splashtop is installed as a team deployment and the team owner's email domain is one of the domains documented for your own company. A device on someone else's Splashtop team, such as a client's own, shows a dimmed mark that does nothing.
Each click on the mark is recorded with who launched it and when. The session itself happens in Splashtop, so GoTenix records the launch, not what you did inside the session. Launching needs permission to edit RMM.
GoTenix has no screen-sharing viewer of its own, and Splashtop fills that gap. What is built in on a device is the live terminal, scripts you can run, and the Files tab.
Other ways to do this: What Splashtop gives you in one click
See the Control column in the device list
Open What the Devices roster shows in the RMM section of this knowledge base for the whole list the Control mark sits on.
Every card on Integrations > All
Open What your integrations connect in this section for the whole page, Splashtop card included.
Questions this page answers
Splashtop: what does the team owner email do?
It is the email for the owner of your Splashtop Business team, not a device login. Our agent reads a device's Splashtop key and checks that email's domain. We compare it against domains you have already documented for your own company, under Documentation > Domains. A match means the device is managed by your team. No match still shows Splashtop as installed, but not yours. We never store a Splashtop password or API key.
Splashtop: how do I start a remote session?
Go to RMM > Devices. A device your team manages shows a Splashtop mark in the Control column. The mark only appears once we have captured that device's Splashtop identifier from an agent poll. Click it. The session launches directly in the Splashtop Business app on your computer, already pointed at that exact machine. No console. Nothing to pick from a list. We do not use the Splashtop API. The identifier comes from the device's own Splashtop registry key. Every click is still recorded: who started a session, and when.
Was this helpful?