When you want to see the networks your agents found at a client
How to read the Network Map
The Network Map lists every network your agents report, then draws one network at a time: its gateway, its ranges, the machines with the agent and the hosts without it. Read the list, open a network, name it, and know what the map leaves out.
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How to do it
Open RMM > Network Map.
The page lists every network your agents report, across the clients you may see. One row is one network: a gateway and the ranges behind it. A tech who works only certain client boards sees only those clients. To see one client, open Clients, pick the client and open its Network Map tab instead. It is the same list, already narrowed to that client, with no Client picker and no Client column.
Read the columns.
The columns are Client, Network, Public IP, Internal IP / range, Devices and Last scan, and each row ends with a Map link. Devices first counts the devices that run the agent. After the dot it counts the hosts seen: other machines on that network that do not run the agent. Last scan is the latest network report from any device on that network. A network never reported shows Never. Opening the page scans nothing. It shows what the agents already reported.
Narrow and sort the list.
Use the Client picker to see one client, or the search box (Search networks or IPs) to find a network by name or address. Click a column header to sort by it, and click it again to reverse the order. The line under the table says how many networks there are and, when all clients are showing, how many clients they span. On a phone there are no column headers, so a Sort box does the same job.
Open one network.
Click a row, or click Map. The page shows that network on its own, with an All networks link back to the list.
Read the map.
The Gateway card sits at the top, with the gateway address and the public IP. Below it is one box for each range, with its counts and when it was last reported. Ranges run left to right and wrap to the next row. Under each range, With agent lists the devices that run the agent. Seen on the network, no agent lists the hosts without the agent that the agents saw. Below the boxes, Behind the router lists the networks that the gateway's stored routes lead to.
Know the pills.
A legend on the map explains them. A solid pill with an OS mark is a device with the agent. A dashed pill is a host with no agent, named by its DNS name, else its IP, else its MAC. A faded pill was not seen in 24 hours. Hover over a pill to see its name and when it was last seen.
Open details and move around.
Click a pill or the Gateway card to open its details in a panel. Press Close to clear it. On a device, Open device opens the device page in a new tab. Use Zoom in, Zoom out and Fit to size the map. On a phone the map is not drawn. You see the same ranges as a list, and a tap on a row opens its details in a sheet from the bottom.
Name a network.
Press the pencil beside the network's name, on its row or on the network's own page. Type the name in the Network name box, up to 80 characters. Press the check or Enter to save, or the X or Escape to leave it as it was. Everyone on this client sees the name. Saving an empty box clears it, and the row shows No name again. Only staff who can edit clients can name a network. Everyone else sees no pencil. The name belongs to the network's gateway, so it stays when devices come and go, and each change is written to the audit log.
Note: A row can have no pencil. When two routers at one client share a gateway address, devices that cannot tell which router they are behind sit together on an unnamed row.
The pages behind each click
What you will have
- Find the list of networks, for every client at once or for one client.
- Read what each column and each pill on the map means.
- Open one network, move around its map and name it so everyone on that client sees the name.
- Know why a client or network is missing, and what the map never shows.
Why it works this way: How to read the Network Map
The map only knows what your agents reported. A machine can only report the network it sits on, so the map draws one box for each range that a device with the agent reported on a gateway. Under the boxes, Behind the router lists the networks that the stored routes of that gateway lead to. It uses the name you gave each network, or its range when it has no name. It goes no further than those stored routes, and it never draws a guess.
A deeper network shows in full once an agent sits in it. It then gets its own row in the list, with its own gateway. It is not drawn as a deeper layer of the first map.
The list shows the latest reading only. A network drops off 30 days after a device last reported it, and the page says so under the table.
If it did not work: How to read the Network Map
- The page tells you why the list is empty. "Network mapping is off." means the switch for all clients is off. Turn it on under Settings > RMM > Network Mapping. "This client is excluded from network mapping." means that one client is left out on its own RMM tab, and it is mapped again once that checkbox is turned off. "No networks mapped yet" means mapping is on but no device has sent its view yet, so networks appear after the next scan.
- A client or network you expect is missing from a long list? A network also drops off 30 days after a device last reported it. If you searched or picked a client, clear the search or choose All clients.
- A line reads "This list is partial"? More devices reported than one view can read. Choose a single client to see all of its networks.
- The map does not show if a device is online right now. That is on the device page, so press Open device in its details. It shows only when a device last reported its network.
- It does not show who made a device, what kind of thing a host is, open ports, switches, access points or cabling, or the operating system of a host with no agent. It keeps no history, only the latest reading.
- A device with the agent shows once, as a device, and is not counted with the hosts. It can still show a second time as a dashed pill only when it has no inventory yet, or when the network card that was seen is not in its inventory.
Questions this page answers
What is the Network Map?
A list of every network your agents report, with one row per network, plus a drawn map of each network's gateway, ranges, devices with the agent and hosts without it.
Why is a client or network missing from the Network Map?
Network mapping may be off for all clients, that client may be excluded on its own RMM tab, no device may have reported yet, or the network may have dropped off 30 days after its last report.
Why does the Network Map show only one layer of subnets?
A machine can only report the network it sits on. The map shows the ranges devices reported on a gateway and, under Behind the router, the networks its stored routes lead to, but it never draws a guess.
How do I name a network on the Network Map?
Press the pencil beside the network's name, type up to 80 characters and press the check or Enter. Only staff who can edit clients see the pencil.
What do the pills on the network map mean?
A solid pill is a device with the agent, a dashed pill is a host without the agent, and a faded pill was not seen in 24 hours.
What does the network map not show?
Whether a device is online right now, open ports, switches, access points, cabling, history, or the operating system of a host with no agent.
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