Real fixes draft their own help articles.
The fix lives in one tech's head.
What if every real fix drafted its own help article?
What would that fix for you?
Finding the fix
The next tech finds the fix.
It sits in that client's knowledge base.
Repeat questions
Fewer answers written from scratch.
The closing reply is already on the page.
One person
Less rides on one tech.
The fix is on the page when they are out.
Step by step
How it works
1A tech finishes a fix and writes a plain closing reply.
2They set the status to Closed and click Send & Close.
3A draft waits in KB Review, built from that closing reply.
- 4
The tech accepts it, edits it, or rejects it.
- 5
An accepted article is filed in that client's knowledge base.
6It is tagged AI Suggested and names the ticket it came from.
Swipe for the next step
What's different
Closing the ticket drafts the article, so nobody writes it up later.
A person approves every article, and junk and duplicates stay out.
Each article names the ticket it came from.
What stays in your hands
- A person accepts every article.
- Not every closed ticket gets a draft.
- A draft can take a few minutes to show up.
- Drafts need an AI account, or the trial AI.
Read more in the help center
- How to close a ticket and approve the article it drafts
- How to reply to a ticket and set its status
- How to document a client from one tab
- How to run a procedure as a checklist on a ticket
- How to talk to Elise and see what she can do
- How to set Elise's identity, providers, privacy redaction and AI budget
- How to review tickets before they close and control how new tickets get made
- How to see why the system changed something
Questions, answered.
Can a PSA write knowledge base articles from closed tickets?
Yes, when a ticket closes with a real fix.
GoTenix drafts an article from the tech's closing reply.
A person accepts, edits or rejects it.
How do I build a knowledge base without extra work?
Close tickets the normal way.
Fixes worth keeping come back as drafts in KB Review.
Accept one and it is filed in that client's knowledge base.
Does AI documentation publish without review?
No.
Every draft waits for Accept, Edit & accept, or Reject.
Nothing is published until a person acts.
Does the AI knowledge base cost extra?
Not from GoTenix.
The drafts run on the AI account you connect.
You pay that provider directly.
A trial includes some AI credit.