The ticket already knows the machine.

A separate RMM means a second subscription.

It means a second client list, too.

And tickets that do not know the machine.

What if the agent lived inside your PSA?

What would that fix for you?

01

One client list

Each device sits next to its client.

Tickets and history are on the same record.

02

One tool

The agent and the PSA are one system.

There is no second client list to keep.

03

Support

Users get a tray icon with a Get Support door.

The request arrives tied to their machine.

Step by step

How it works

  1. 1

    Install the agent from the client's Devices tab.

  2. 2

    The device appears next to its client and tickets.

  3. 3

    Inventory covers hardware, OS, disks, network, software and warranty.

  4. 4

    Online or offline shows plainly on the device.

  5. 5

    One policy governs each device and shows where values came from.

  6. 6

    The agent updates itself, and you can pause updates.

See it on your own tickets

Start a 14-day free trial

14 days. No credit card.

What's different

The agent and the PSA share one client and ticket record.

Inventory sits on the device record next to its tickets.

A baseline that changes the device

The Security Baseline reports drift and never changes the device.

What stays in your hands

  • The agent runs on Windows and Linux, not macOS.
  • The Files tab is off by default for everyone.
  • Scripts and terminal need permission, and anything not armed is refused.

Read more in the help center

Questions, answered.

Is there a PSA with a built-in RMM?

Yes, GoTenix includes an RMM agent for Windows and Linux.

Each ticket already shows the machine.

Does the agent update itself?

Yes.

You can pause updates.

A failed update puts the device back on its old version.

Does the RMM agent support Mac?

No.

Windows and Linux are supported.

See it on your own tickets

Start a 14-day free trial

14 days. No credit card.

See pricing