Time
How time gets tracked, reviewed and sent to the timesheet.
- How to see who is under target and which clients lose you money
See which techs are under their hours target and which clients cost you more than they pay, then act on it. Or ask Elise, for example "who is under 50% so far this week?".
- How to track time as you work
Open a ticket and your time is captured while you work, with nothing to remember or click. Replies become time entries, and you can ask Elise to log, start, pause or add up time.