GoTenix vs Autotask
Autotask is Datto’s PSA, sold by quote. Here is how it lines up with a PSA that has RMM built in and a published price.
Price.
Per technician, no minimum. Unlimited devices and users.
Month to month, 14-day trial.
Contact sales (no published price)[1]
Side by side.
RMM
RMM is included. A device agent reports to the same client and ticket records, so the ticket already knows the machine.
Datto RMM pricing is by request, on its own pricing page.[2]
AI assistant
Elise is included, with no AI SKU and no per-seat copilot fee. You use your own AI provider key and pay the model vendor directly, with no margin.
Smart suggestions surface relevant IT documentation, like passwords, checklists and procedures, based on ticket context.[3]
QuickBooks
Billing connects to QuickBooks Online. QuickBooks Desktop is not supported.
Datto lists QuickBooks among the accounting tools Autotask integrates with.[3]
Remote control
Your existing tool (e.g. Splashtop Business), launched from the Control column in the RMM devices list, by design.
Tool consolidation
PSA
Built in. Tickets, clients and billing are one platform.
Built in. Autotask PSA is the PSA product itself.[3]
RMM
Built in. A device agent reports to the same client and ticket records.
Separate product (Datto RMM), with its own pricing request page.[2]
Documentation
Built in. Each client has a Documentation tab (knowledge base, password vault, procedures, domains), and clients get My Vault in the client portal.
Security awareness training
Built in (off until you turn it on). An admin turns it on in Settings, Security, CyberSentry; until then nothing runs. Then: an annual training per client, weekly micro-trainings and training records.
Microsoft 365 security
Built in as CyberSentry: Triage of Microsoft 365 sign-in and directory signals, Posture (Microsoft Secure Score per client) and Response Rules (Disabled, Monitor or Live).
Where Autotask is strong.
A wide integration list.
Datto says Autotask integrates with 170+ industry tools.[3]
A matching RMM.
Datto describes Autotask PSA with Datto RMM as a unified RMM-PSA experience.[3]
A migration team.
Datto says it has a dedicated migration team, and that 500,000+ records are migrated weekly.[4]
Born in the cloud.
Datto describes Autotask as "born in the cloud", with no hardware to maintain.[3]
Moving from Autotask.
Autotask is a proven path into GoTenix. Connect it with an API key and we run the extraction into your trial.
Clients, contacts, technicians, and tickets with their notes, replies and logged time move in, with statuses and priorities mapped to yours.
Agreements, invoices and asset records stay in your old system for now.
Questions, answered.
How does GoTenix pricing compare with Autotask?
Autotask: Contact sales (no published price). GoTenix is $149 per technician per month at the launch price, with no minimum, unlimited devices and users, a 14-day trial and month-to-month terms. Prices as published by Autotask on 8 Oct 2026; check their site for current pricing.
Does GoTenix include RMM and AI compared with Autotask?
GoTenix includes RMM and its AI assistant, Elise, which runs on your own AI key with no margin. Autotask on RMM: Datto RMM pricing is by request, on its own pricing page. Autotask on AI: Smart suggestions surface relevant IT documentation, like passwords, checklists and procedures, based on ticket context.
Can I move from Autotask to GoTenix?
Autotask is a proven path into GoTenix. Connect it with an API key and we run the extraction into your trial. Clients, contacts, technicians, and tickets with their notes, replies and logged time move in, with statuses and priorities mapped to yours. Agreements, invoices and asset records stay in your old system for now.
Sources
- [1] Datto Autotask pricing request page, read 8 Oct 2026.
- [2] Datto RMM pricing request page, read 8 Oct 2026.
- [3] Datto Autotask PSA product page, read 8 Oct 2026.
- [4] Datto Autotask migration page, read 8 Oct 2026.